Refund Policy

Last Updated: February 2026

Our Commitment

At A to Z Services, we want you to be completely satisfied with your furniture purchase. This refund policy outlines the conditions and process for returns and refunds.

Return Window

You may return eligible items within 30 days of delivery for a full refund. Items must be in their original condition, unused, and in original packaging.

Eligible Items

Most furniture items are eligible for return, with the following exceptions:

• Custom-made or personalized furniture
• Items marked as "Final Sale" or "Clearance"
• Assembled or used furniture
• Items damaged due to misuse or improper assembly

Return Process

To initiate a return, please follow these steps:

• Contact our support team at support@atozservices.store
• Provide your order number and reason for return
• Wait for return authorization and instructions
• Ship the item back in its original packaging

Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Return Shipping Costs

Return shipping costs depend on the reason for return:

• Defective or damaged items: We cover all return shipping costs
• Change of mind: Customer is responsible for return shipping
• Wrong item shipped: We cover all costs and provide expedited replacement

Exchanges

We accept exchanges for the same item in a different size, color, or style, subject to availability. Exchange requests follow the same 30-day window as returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you.